13 March 2020
Canberra’s new Community Info Hub opens and calls on you to ‘Ask us anything!’
After 42 years of servicing residents and interstate guests the Community Info Hub, located in the city, is relaunching today with a new look and modern services.
The official opening, attended by Minister Suzanne Orr and Senator Katy Gallagher, marked the next chapter for the community service previously known as the CONTACT Canberra Shopfront, and its predecessor the Citizens Advice Bureau.
The Community Info Hub plays a vital role in the Canberra community, providing accessible, comprehensive and up to date information on services, programs and events that support members of our community, as well as connecting people to volunteering opportunities.
In 2019, the Community Info Hub supported 3,235 people who called and walked through their doors, plus more than 170,000 online enquiries. The Hub also provides additional services to the vulnerable members of our community by providing a safe space to visit, as well as access to telephones & computers.
The Community Info Hub is operated by VolunteeringACT and is staffed by volunteers, making it the embodiment of community service.
Vicky Darling, CEO of VolunteeringACT, says the community service is modernising to make access to information simpler, while continuing to service a diverse range of people seeking information.
“We are bringing all our services together under one banner to make it easier for people in Canberra to find what they need,” says Vicky Darling, CEO of VolunteeringACT.
“Whether you are a student, senior, public servant, raising a family, living with a disability, or from a culturally or linguistically diverse background, we can provide you with the information you seek or put you in touch with the services you are looking for.
“We want people to know how the Community Info Hub can support connection and participation in the community. We believe that everybody should have access to information so that they can fully participate in community life. Everybody is welcome to visit us instore, or browse our resources online and through the app.
“So, if you are new to Canberra, we can help you find your way around and locate what you need. If you are visiting Canberra, we can offer ideas on what to do and how to get there. Or if you want to get more involved, we can provide advice on volunteering and our Community Diary has a large range of community, social and entertainment events.
“You can reach out to us and get access to everything you need. When you want it and how you want it, whether it’s by calling us, face-to-face here at the Info Hub or on your phone via the app. Please, ask us anything!”